You must be 21 to be eligible to rent from us, and to drive a vehicle
​ rented through one of our service Partner’s.
​
*For customers under 21 please contact us directly.

You must: 

– have an account with us or one of our Partners

– be at least 21

– hold a current, non-temporary, driver’s license

– have a text-enabled mobile phone in your name

– meet our auto insurance score benchmark (for direct rentals)

*If you have a non-US license and want to book a trip in the US, you must also have a valid passport. 
If you’re under 25, you may need to prove that you’ve been driving for at least two years. 
If you’re under 25, you may not be able to book a trip with some vehicle types.

Most of our Partners do not require you to have your own personal insurance coverage in order book a vehicle. You can easily opt to purchase insurance/ liability insurance offered by our Partners insurance partner(s) in app. This will provide you with the necessary insurance or supplement your existing coverage. Guests who book vehicles directly with us are subject to the our commercial insurance policy instead, and different qualifications will apply.

We accepts most domestic and international credit cards issued by major financial institutions (including American Express and Discover cards), and debit cards linked to a checking account with a Visa or Mastercard logo. We also accept Apple Pay and Google Pay on mobile devices in the US and Google Pay on mobile devices in Canada. Please note some of our partners currently do not accept American Express credit cards for some transactions.

When you make a booking with us directly, your payment card is charged a non-refundable 5% booking fee. With one of our Partners, your card is usually authorized * but not fully charged in most cases until you confirm your trip, then you’re charged for the full trip cost. NOTE: In the event that you incur additional fees such as additional mileage, parking tickets, cleaning fees, etc., your card will be charged after the trip ends so please be sure that your card has proper funds available.

* If you are paying for your trip with Apple Pay or Google Wallet, your payment is charged when you request the trip.

We understand that sometimes the unexpected happens during a trip — you might forget to refuel the car, or maybe you drive farther than the number of miles included in your reservation. Fortunately, we make Reimbursement easy for guests to pay directly for incidental trip costs. Within 72 hours of your trip end, we will request funds from you for fuel level discrepancies and extra mileage. Please note that you are responsible for returning a vehicle with the same level of fuel it had when you picked it up whether that vehicle is gas powered or electric. Within 90 days of the trip end, we also can request funds for tickets and tolls. In each instance, you’ll receive a notice via email for any requested reimbursement.  When you receive a reimbursement notice, you can pay the us directly through our website or just reply and ask us to bill you.